This accessibility statement covers the domain for trixonline.co.uk and all related subdomains.
Measures to Support Accessibility
tri.x is committed to ensuring that our digital platforms are accessible to all users, regardless of their abilities or disabilities. We continually strive to improve the accessibility of our services and digital offerings by:
- Including accessibility as part of our core mission and values.
- Adopting accessibility best practices across all phases of web and app development, from design through testing.
- Ensuring accessibility is embedded in our internal policies and workflows.
- Assigning clear accessibility goals and responsibilities to team members working on our platforms.
To this end, we work closely with our developers, designers, and third-party service providers to incorporate feedback and make ongoing improvements.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for making web content more accessible for people with disabilities. These guidelines establish three levels of conformance: Level A, Level AA, and Level AAA.
tri.x is partially conformant with WCAG 2.1 Level AA. This means that while most of the content meets the WCAG 2.1 Level AA criteria, some areas may still require additional improvements. We are committed to continually improving our accessibility practices to fully comply with WCAG 2.1 Level AA standards and ultimately AAA.
Compatibility with Browsers and Assistive Technology
tri.x is designed to be compatible with a wide range of browsers and assistive technologies, including:
- Web Browsers:
- Google Chrome, Firefox, Microsoft Edge on Windows 7, 8, 10, 11.
- Google Chrome, Firefox, Microsoft Edge on Apple iOS.
- Google Chrome, Firefox, Microsoft Edge on Apple MacBooks.
- Google Chrome, Firefox, Microsoft Edge on Android devices.
tri.x is not fully compatible with:
- Internet Explorer 11 and earlier versions due to limited support for modern web standards.
- Small Screens or Mobile Devices with screen sizes below 4″ are not fully supported due to responsiveness limitations.
- Browsers older than three major versions may have issues with compatibility, especially with new accessibility features.
Limitations and Alternatives
While we are committed to improving accessibility, some limitations may still exist. Here are known issues that we are addressing:
- Responsiveness Issues: Formatting issues persist on some screens, especially on devices with unusual screen shapes or sizes. We are working to enhance the responsive design so that content is always accessible, regardless of screen size or orientation.
- Screen Reader Compatibility: Some sections of the website are not fully navigable by screen readers due to missing or incorrect labelling of content. We are working on restructuring the code to make it more compatible with screen reader technology.
- Colour Contrast: The cookies banner and search form currently do not meet the required 4.5:1 colour contrast ratio. We are adjusting the CSS to meet the accessibility standards.
- Incorrect Title Structure: The H1 and H2 tags are improperly structured, leading to inconsistent document flow for assistive technologies. We are addressing this by updating the HTML title structure to ensure a logical, descending order of headers.
If you experience any accessibility issues not listed above or require an alternative version of any content, please contact us directly.
Technical Specifications
tri.x relies on the following technologies to work with combinations of web browsers and assistive technologies or plugins installed on your computer:
- HTML: Used to structure content and ensure that it is semantic and accessible.
- CSS: Responsible for styling and providing contrast between elements, though some colour contrast issues remain.
- JavaScript: Supports dynamic content interaction and accessibility features, such as keyboard navigation and form validation.
We strive to ensure that these technologies are used in accordance with WCAG 2.1 Level AA guidelines.
Assessment Approach
The accessibility of tri.x has been assessed through the following approaches:
- Self-evaluation: Our development team regularly reviews the site to identify and address accessibility issues.
- Automated Tools: Tools like Google Lighthouse, Axe DevTools, and Visual Studio Web Accessibility Checker are used to evaluate conformance with WCAG standards.
- User Feedback: We actively seek feedback from users with disabilities and incorporate their insights to improve accessibility.
- Expert Audits: We collaborate with external accessibility consultants to perform periodic audits.
Feedback and Contact Information
We are always looking to improve the accessibility of our website. If you find any problems not listed here or if you believe we are not meeting accessibility requirements, please contact us:
- Email: production.coordinator@trixonline.co.uk.
- Phone: +44 24 76 678053
- Online: https://www.trixonline.co.uk/contact/
We encourage users to reach out with any concerns so that we can ensure a more accessible experience for everyone.
Reporting Accessibility Problems with This Website
We are committed to making tri.x as accessible as possible. If you encounter any issues or think we are not meeting accessibility requirements, please let us know at:
- Email: production.coordinator@trixonline.co.uk.
We will work to address your concerns as soon as possible.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not satisfied with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS). (https://www.equalityadvisoryservice.com/)
Statement Preparation
This statement was prepared on 10th January 2025.